Orders & Shipping
How long does it take to process my order?
How long does it take to process my order?
Orders placed before 2:00 PM PST are processed the same day. After that, within 1–3 business days.
What are the estimated delivery times?
What are the estimated delivery times?
Standard: 3–5 business days
Economy: 5–10 business days
Next Day: order by 12:00 PM PST for next-day delivery
Do you offer free shipping?
Do you offer free shipping?
Yes, on qualifying orders (e.g., over $100). It’s applied automatically at checkout.
Can I order from outside the U.S.?
Can I order from outside the U.S.?
Currently, the site and shipping are primarily focused on the U.S.
Is the store intended for minors?
Is the store intended for minors?
No. We do not knowingly collect data from anyone under the age of majority.
Returns, Exchanges & Refunds
Can I return a product if I’m not satisfied?
Can I return a product if I’m not satisfied?
Yes. You may return unused items within 30 days of purchase.
How do I start a return?
How do I start a return?
Email us at info@locoporlaaventura.com with your order number and reason for return.
Who pays for return shipping?
Who pays for return shipping?
You do, unless the item arrived damaged or incorrect.
When will I receive my refund?
When will I receive my refund?
Within 5–10 business days after we approve your return.
Can I exchange a product?
Can I exchange a product?
We don’t offer direct exchanges. Return the item and place a new order.
What items are non-returnable?
What items are non-returnable?
Final sale items, used or damaged products (unless defective upon arrival).
Privacy & Data
What personal data do you collect?
What personal data do you collect?
Name, address, email, payment info, IP, browsing behavior, and more. Full details in our Privacy Policy.
Who do you share my data with?
Who do you share my data with?
Shopify, service providers, and marketing partners. We never sell data recklessly or without control.
How can I opt out of data sharing?
How can I opt out of data sharing?
Use the Global Privacy Control signal or click the opt-out option on our site.
Can I access, correct, or delete my data?
Can I access, correct, or delete my data?
Yes. Contact us and we’ll take care of it. We may verify your identity.
How is my personal data protected?
How is my personal data protected?
We use reasonable measures, but no system is 100% secure.
Can these policies change?
Can these policies change?
Yes. Updates will be posted on our site with the revised date.
Account & Security
What if someone accesses my account without permission?
What if someone accesses my account without permission?
Notify us immediately. We’re not responsible if your credentials aren’t protected.
Is it safe to shop on your site?
Is it safe to shop on your site?
Yes. Payments are processed through Shopify with certified security standards.
Contact & Support
How can I contact you?
How can I contact you?
📧 info@locoporlaaventura.com
📞 503-888-4216
📍 544 SE Oak St, Suite 206, Portland, OR, 97214, USA
